Frequently Asked Questions (FAQs)
Can I return an item or get a refund?
Yes. You have 30 days from the date of delivery to return an item. The item must be in its original condition, unused, and in the original packaging. All returns must be approved by our customer service team before being shipped back: please email info@badbowl.us (put "Return" in the subject line) with your order number, the item and the reason. We do not accept return requests submitted directly via the order page.
Who pays for return shipping?
You are responsible for the shipping costs associated with returns. Shipping fees are non-refundable. Items returned due to customer error (e.g., incorrect order or change of mind) may be subject to a 10% restocking fee.
What if my item arrives damaged or defective?
Please contact us within 7 days of receipt, and we will arrange for a full refund or replacement.
When will I get my refund?
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, the refund will be applied to your original payment method within 7–10 business days.
Can I exchange an item for a different size or color?
We do not offer direct exchanges. If you'd like a different product, please return the original item for a refund and place a new order.
Are some items not returnable?
Some products may not be eligible for return due to their nature, such as customized or perishable items.
Full details: Refund Policy. Questions? Email info@badbowl.us.